FAQ

We offer a 3 Year Manufacturing Warranty. For details, please check out our Warranty page.

Free shipping is applied for all ERGOSPACE® products purchased directly on the website only for the 48 contiguous states.

Please Refer to our Shipping Policy page for more information specific to you.

You will find dimensions of each chair and it’s component parts on each product page. If in doubt, contact us to confirm.

No. Your chair will arrive with easy to follow instructions, and everything you need to assemble your chair. And of course, you can contact us at any time for help.

Just like everything you own, it really depends on how you use it and how you care for it. We take every care to produce the highest quality chairs designed to last for many years of comfortable, ergonomic seating – but exactly how many years comes down to how you treat it.

All orders received before 3pm will arrive within 2-3 working days within the United States. See our Delivery page for full details.

ERGOSPACE must be contacted before returning goods for a warranty claim and be supported by a corresponding order/invoice number. Our staff will then advise if the problem can be solved with replacement parts, or if the goods must be returned for full repair or replacement.

Your chair will come with full assembly instructions. Please contact customer service if you did not receive these so we can supply them to you.

While a good chair will assist the body to maintain a healthier posture, we don’t know the root cause of your pain and can’t guarantee healing . Please see a medical or physical therapy professional for specialized help.

Please Visit Our Contact Page for all the details you need.

We wish, but unfortunately, the 3-year warranty is eligible for the items purchased in the United States only.

If you purchased our products outside of the United States, please contact the agency where you purchased the product.

For any questions or issues about ERGOSPACE items you have purchased, please contact customer service with your order number.

Once we receive it, we will reach out to you as soon as possible.

We deeply apologize for the disappointment caused in ERGOSPACE products. Please contact customer service  with further details so we may investigate your issue immediately. However, we confirm that all of our products are new, and we never refurbish items.

 ERGOSPACE has strict control over the items. However, we understand that there are always possibilities of unexpected issues to occur during packing or delivering processes. Putting honesty and your satisfaction as a core value, we would like to resolve this issue with you.

 ※ If you have an issue with the item delivered, Please contact customer service  or email support@ERGOSPACESTORE.com immediately.

Our devoted managers will come back to you promptly.