We deeply apologize for the disappointment caused in ERGOSPACE products. Please contact customer service with further details so we may investigate your issue immediately. However, we confirm that all of our products are new, and we never refurbish items.
ERGOSPACE has strict control over the items. However, we understand that there are always possibilities of unexpected issues to occur during packing or delivering processes. Putting honesty and your satisfaction as a core value, we would like to resolve this issue with you.
※ If you have an issue with the item delivered, Please contact customer service or email support@ERGOSPACESTORE.com immediately.
Our devoted managers will come back to you promptly.